Shipping policy
HOW WILL MY ORDER BE SHIPPED?
Happybuyes offers both Ground and Freight shipping options:
Ground Shipping: This option applies to small parcels that meet the size and weight requirements for UPS Ground or USPS Priority Mail. Happybuyes offers **Free Shipping** on Ground-eligible orders with a net sales value of $300 or more, valid only within the continental United States and DC. Net Sales refer to the total value of UPS Ground-eligible products in your cart before discounts and taxes are applied. If you prefer faster delivery, you may choose to pay for expedited shipping at checkout. Please note that USPS is the only carrier able to deliver to a PO Box.
Freight Shipping: For large products that are too big to ship via UPS Ground or USPS, such as large rolling toolboxes, countertops, and OSM, Happybuyes uses a freight carrier. Freight shipping is charged at a flat rate per pallet based on the distance from Happybuyes HQ in Irvine, CA 92606. The shipping zones and corresponding rates are determined by the driving distance calculated using the Google Maps API, from Happybuyes to the destination address:
- Zone 1 (0.00 - 150.99 miles): $100 per pallet
- Zone 2 (151.00 - 300.99 miles): $162.5 per pallet
- Zone 3 (301.00 - 600.99 miles): $175 per pallet
- Zone 4 (601.00 - 1,000.99 miles): $237.5 per pallet
- Zone 5 (1,001.00 - 1,400.99 miles): $250 per pallet
- Zone 6 (1,401.00 - 1,800.99 miles): $287.5 per pallet
- Zone 7 (1,801.00 - 2,500.99 miles): $300 per pallet
- Zone 8 (2,501+ miles): $337.5 per pallet
If your order contains a mixture of Freight and Ground-eligible products, the order will default to Freight, and no additional Ground shipping charges will be applied. For freight shipping to Alaska or Hawaii, please contact us for a quote. Freight orders cannot be delivered to a PO Box.
CAN I DESIGNATE A CARRIER FOR MY ORDER?
Happybuyes understands that some regions may require special handling, or certain carriers may provide better service in your area. We provide a comment area during the order process where you can add shipping comments and requests. However, Happybuyes reserves the right to use the carrier of our choice. If "Signature Required" is selected on your shipping method and you miss your delivery window, Happybuyes is not responsible for additional shipping charges.
HOW DO I PROCESS A RETURN?
To qualify for a return, all products require a Return Authorization Number (RMA) prior to being returned. The items must be 100% complete, in the same condition as when sold, and in the original packaging as provided by Happybuyes. All packing materials, accessories, and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. Any products that have been modified and/or customized per the customer's specification will not be returnable. All cancellations and returns after the order has shipped will be inspected and subject to a 20% restocking fee and return shipping costs. Items returned without an RMA number will be denied and returned to the sender.
Please contact our customer service department at 714-499-8199 or email us at [email protected] for additional assistance.
WHAT DO I DO IF MY PACKAGE IS RECEIVED DAMAGED?
If you or a representative are physically present to receive the package or freight shipment, please inspect the items before the carrier leaves. If damage is found, you must note the damage on the freight invoice before the carrier departs. Freight carriers are responsible for any damage during transit and will settle claims directly with you.
Contact Happybuyes at [email protected] or call our customer service department for further assistance.
WILL HOLIDAYS AFFECT MY SHIPPING?
Please note that shipping delivery times may vary during holiday seasons.
Shipping Policy Updated 8/20/2024